Help Centre

We offer 4 different delivery options:

Royal Mail 48 (2-3 working days): Free for orders over £14

Royal Mail 24 (1-2 working days): £2.99

Special Delivery Guaranteed by 1pm (1 working day): £6.99

International Tracked and Signed (3-5 working days): £10.00

Orders made by 2pm Monday-Friday and 10am on Saturday are shipped the same day. Orders made after this time will be shipped the next working day. We do not ship on Sundays.

All orders are packaged discreetly in a plain padded box, envelope or bag. There are no labels on the outer packaging detailing what’s in the box.

Please note that due to the impact of Covid-19, your order may be subject to a short delay. You can view our latest updates here.

From when your order is dispatched (we will send you an email to confirm once it’s been sent):

Standard Shipping: 3-5 working days

First Class Shipping: 1-2 working days

Special Delivery (Next Day) Guaranteed: 1 working day

International Tracked and Signed: Up to 5 working days

Sundays and Bank Holidays do not count as working days.

Please also note we don’t ship on Sundays or Bank Holidays, so any orders made on these days will be shipped the next working day. 

Please note not all of our shipping services are trackable. Your order will be sent via a tracked service under the following conditions:

• Orders with a value of £100 or more
• Orders with international shipping
• Special Delivery (Next Day) Guaranteed orders

This means that your item is still in transit and wasn’t sent via one of the tracked services mentioned above. We’re unable to provide you with updates on it’s journey but it will still arrive in the expected time frame.

Please note that due to the impact of Covid-19, your order may be subject to a short delay. You can view our latest updates here.

If you believe your order is delayed (i.e hasn’t arrived within the timeframes stated above), please get in touch with us. Please note we’re only able to assist with orders that are late, we are unable to provide updates or additional information for orders that are still within the expected delivery time frame. 

We don't currently offer a collection service. All orders are shipped via Royal Mail.

Please contact us at hello@vapeelevate.co.uk providing an image of the parcel as you received it so we can help!

You can view our Returns Policy here.

We will notify you by email once your return has been received, and again once it has been processed and refunded.

We’ve worked really hard to ensure we provide as much information on all of our products so that you know exactly what to expect. We can only offer a refund or exchange for items that are unopened or faulty.

We only refund delivery charges for returns of faulty items.

Upon delivery, if you refuse an order/return to sender, a £5.00 administrative charge will be deducted from your refund as we incur charges for this by Royal Mail

As soon as you complete your order, you will receive a confirmation from us via email. If this hasn't arrived in your inbox, please check your junk folder. If it's not in your junk folder, please contact us!

We’re really quick at packing up your order which means we can’t make any changes once you’ve placed it. However you may be able to cancel your order and make a new one instead.

We are able to cancel your order as long as you notify us 15 minutes after completing your purchase.

We’re unable to apply a discount to your order once it is made, but this will be valid for any future orders you make!

Please get in touch with us right away. We may be able to amend this providing your order hasn’t been shipped.

Please get in touch with us at hello@vapeelevate.co.uk within 24 hours of receiving your order so that we can rectify this as soon as possible!

Yes we do! We ship across the EU and beyond. All products sold on vapeelevate.co.uk are legal for sale within the UK. However, we cannot be held responsible for anyone who chooses to act in conflict with their national laws. We encourage everyone to obey the law!

Please make sure your device is fully charged and the instructions in our User Guides have been followed, as each vape has a specific way of turning on. After following the instructions, if it’s still not turning on, please get in touch with us.

Most dry herb vapes aren’t designed to give off as much vapour as e-cigarettes or traditional smoking methods. If you aren't getting as much vapour, it doesn't mean it's not working! See our guide here, and also check out our User Guides for each device, as it can sometimes take a bit of time to get comfortable with using a dry herb vape

Up to 28 days after receiving your device

If you’ve closely followed the User Guide for your vape, and our First Timers Guide and believe it’s still not working, please get in touch with us at hello@vapeelevate.co.uk, providing the serial number of the device and video of the suspected fault.

Later than 28 days after receiving your device

Please view our warranty information here.

We offer payment by credit/debit card only. We don’t accept payments by Paypal, bank transfers or cheques

We use government standard 128 bit secure socket layer technology. At no point, do we ever see your card details!

Sign up to our mailing list at the bottom of our homepage to receive our current discount codes via email. This may be caught by your Spam filters so have a check in your Spam box if this hasn’t arrived!

We don’t believe you! :) Please send us a link to the available product and we’ll match the price :-)

If we haven't answered your query above, please contact us here. We aim to respond within half a day