Help Centre

Frequently Asked Questions

Delivery

What are your delivery options?

What do you mean by discreet shipping?

When should I expect my order to arrive?

How can I track my order?

I’ve just tried to track my item and it says “An update will be only provided once we attempt to deliver your item”

My order hasn't arrived

Can I collect my order in person?

My parcel arrived damaged

Returns and refunds

What is your Returns Policy?

How do you know if you’ve received my returned item?

I’ve used the item but changed my mind, can I get a refund?

Do you refund delivery charges if I return something?

I've changed my mind about this order - can I refuse it when it arrives?

Order queries

I haven't received an order confirmation email

Can I make changes to my order after I’ve placed it?

Can I cancel my order?

I forgot to enter the discount code when making my order, can you apply it retrospectively?

I’ve entered an incorrect postal address, can I change this?

I’ve received the wrong item/s in my order

Can I order from outside the UK?

Device issues

My vape isn’t switching on

I’m not getting any vapour from my device

I think my device is faulty

Payment, promos and gift vouchers

Payment types

Are my card details safe?

How do I get your discount codes?

I’ve found one of your products cheaper elsewhere

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