If you suspect that your vaporizer is faulty, please follow the below guide in order for our team to identify if there is a fault with your device. 

 

My vaporizer will not turn on!

 

Please show the following in the video:

1. The serial number (on the back of the device for a Black Mamba or Fyhit Relax, or on the box if a XMax V3 Pro)

2. The device plugged in to charge (via a wall plug)

3. Disconnect the device

4. Attempt to power up the device at least twice, leaving 10 seconds in-between each try

Send the video via wetransfer.com to hello@vapeelevate.co.uk

 

My vaporizer will not charge!

 

Please show the following in the video:

1. The serial number (on the back of the device for a Black Mamba or Fyhit Relax, or on the box if a XMax V3 Pro)

2. The inside of the charging port of the device

3. Plug the device in to charge (via a wall plug)

4. Disconnect the device

5. Plug the device in to charge (using a different USB cable)

6. Disconnect the device

7. Plug the device in to charge (using a different wall plug)

Send the video via wetransfer.com to hello@vapeelevate.co.uk

 

The temperature gauge has malfunctioned!

 

 Please show the following in the video:

1. The serial number (on the back of the device for a Black Mamba or Fyhit Relax, or on the box if a XMax V3 Pro)

    2. Power up the device

    3. Set the temperature to the highest setting

    4. Wait for 60 seconds

    Send the video via wetransfer.com to hello@vapeelevate.co.uk

     

    My vaporizer is showing an error message!

     

    Please show the following in the video:

    1. The serial number (on the back of the device for a Fyhit Relax, or on the box if a XMax V3 Pro)

    2. Switch on the device and attempt to set the temperature

    3. Turn off the device and remove and replace the battery (if removable)

    4. Switch on the device and attempt to set the temperature again

    Send the video via wetransfer.com to hello@vapeelevate.co.uk

     

    My vaporizer is producing no vapour!

     

    This is very unlikely to be a sign of a fault, unless one of the above issues also apply to the device.

    Please first check out this Troubleshooting Guide, then contact us at hello@vapeelevate.co.uk if you have any further issues.