Creating a video of a device with a suspected fault

If you suspect that your vaporizer is faulty, please follow the below guide in order for our team to identify if there is a fault with your device.

My vaporizer will not turn on!

Please show the following in the video:

1. The device plugged in to charge (via a wall plug)

2. Disconnect the device

3. Attempt to power up the device at least twice, leaving 10 seconds in-between each try

Email the video to hello@vapeelevate.co.uk

Please show the following in the video:

1. The inside of the charging port of the device

2. Plug the device in to charge (via a wall plug)

3. Disconnect the device

4. Plug the device in to charge (using a different USB cable)

5. Disconnect the device

6. Plug the device in to charge (using a different wall plug)

Email the video to hello@vapeelevate.co.uk

1. Power up the device

2. Set the temperature to the highest setting

3. Wait for 60 seconds

Email the video to hello@vapeelevate.co.uk

This is unlikely to be a sign of a fault, unless one of the above issues also apply to the device.

Please first check out this Troubleshooting Guide, then contact us at hello@vapeelevate.co.uk if you have any further issues