Creating a video of a device with a suspected fault

If you suspect that your vaporizer is faulty, please follow the below guide in order for our team to identify if there is a fault with your device.

My vaporizer will not turn on!

Please show the following in the video:

1. The serial number on the back of the device (if the device is a Black Mamba or Fyhit Relax)

2. The device plugged in to charge (via a wall plug)

3. Disconnect the device

4. Attempt to power up the device at least twice, leaving 10 seconds in-between each try

Email the video to hello@vapeelevate.co.uk

Please show the following in the video:

1. The serial number on the back of the device (if the device is a Black Mamba or Fyhit Relax)

2. The inside of the charging port of the device

3. Plug the device in to charge (via a wall plug)

4. Disconnect the device

5. Plug the device in to charge (using a different USB cable)

6. Disconnect the device

7. Plug the device in to charge (using a different wall plug)

Email the video to hello@vapeelevate.co.uk

Please show the following in the video:

1. The serial number on the back of the device (if the device is a Black Mamba or Fyhit Relax)

2. Power up the device

3. Set the temperature to the highest setting

4. Wait for 60 seconds

Email the video to hello@vapeelevate.co.uk

This is unlikely to be a sign of a fault, unless one of the above issues also apply to the device.

Please first check out this Troubleshooting Guide, then contact us at hello@vapeelevate.co.uk if you have any further issues