Creating a video of a device with a suspected fault
Creating a video of a device with a suspected fault
If you suspect that your vaporizer is faulty, please follow the below guide in order for our team to identify if there is a fault with your device.
My vaporizer will not turn on!
Please show the following in the video:
1. The serial number on the back of the device (if the device is a Black Mamba or Fyhit Relax)
2. The device plugged in to charge (via a wall plug)
3. Disconnect the device
4. Attempt to power up the device at least twice, leaving 10 seconds in-between each try
Email the video to hello@vapeelevate.co.uk
My vaporizer will not charge!
Please show the following in the video:
1. The serial number on the back of the device (if the device is a Black Mamba or Fyhit Relax)
2. The inside of the charging port of the device
3. Plug the device in to charge (via a wall plug)
4. Disconnect the device
5. Plug the device in to charge (using a different USB cable)
6. Disconnect the device
7. Plug the device in to charge (using a different wall plug)
Email the video to hello@vapeelevate.co.uk
The temperature gauge has malfunctioned!
Please show the following in the video:
1. The serial number on the back of the device (if the device is a Black Mamba or Fyhit Relax)
2. Power up the device
3. Set the temperature to the highest setting
4. Wait for 60 seconds
Email the video to hello@vapeelevate.co.uk
My device is producing no vapour!
This is unlikely to be a sign of a fault, unless one of the above issues also apply to the device.
Please first check out this Troubleshooting Guide, then contact us at hello@vapeelevate.co.uk if you have any further issues