Delivery

(please view our latest delivery updates in light of Covid-19 here)

We offer same day shipping for all orders before 1pm on Monday - Friday, and 10.30am on Saturdays. We do not ship or deliver on Sundays.

For orders placed by DPD Next Day before 1pm, your order will be delivered on the next working day (Monday - Friday). The DPD Next Day service does not deliver on Saturday and Sundays.

For any orders of over £100, a signature may be required on delivery.

Our orders are fulfilled by Pressplay Limited. Below are our delivery times and charges. Please note that this is the time it takes to reach you from when your order is dispatched.

 

Postage method Delivery time Cost
Standard Shipping 3 - 5 working days

£0.99 for orders up to £25.00

FREE for orders over £25.00

First Class Shipping 1-2 working days

£2.99

DPD Next Day Next working day

£6.99

EU Shipping 5 working days £14.00

 

Incorrect addresses

If your order does not arrive due to an incorrect address being entered at checkout, we will apply a £5.00 administrative charge in order to resend your order to the correct address.

Returns and refunds

Order Cancellations

We’re really quick with preparing your order as soon as it’s placed. Therefore if you’d like to cancel your order, please get in touch with us at hello@vapeelevate.co.uk within 15 minutes of placing your order in order for us to catch this in time. We’re unable to accept any cancellation requests after 15 minutes, and will request for you to ship the item back to us once it arrives if it is still unwanted.

 

Changes to your order

If you’d like to make a change to your order, we’ll first need to cancel your initial order (the above cancellation terms still apply), and will request for you to make a new order. 

 

Returns

We offer a refund or exchange on unopened vaporizers that are returned within 30 days of delivery date. We cannot offer a refund if the device has been opened and is fully functioning. If your vaporizer is faulty, we can offer you a replacement device or refund (see Faulty Items below). This does not affect your statutory rights.

We do not offer refunds on accessories (unless faulty) or gift cards.

If you would like a refund, please first contact us at hello@vapeelevate.co.uk in order for us to confirm your eligibility. We will provide the returns address via email

 

You will be responsible for paying your own shipping costs. We recommend that you use a tracked and signed for shipping service, as this is the only way to guarantee that we will receive the item. Please also share the tracking details with us.

As soon as we have received your return, we will notify you via email. Once this has been checked and confirmed to be unopened (plastic seal still intact) and unused, your refund will be processed within 3-5 working days. Please note that we are unable to offer refunds for any original postage costs paid.

If we find your vaporizer to be opened/used, we will be unable to process your refund and you will need to cover the postage costs for this to be sent back to you.

 

Faulty items

For devices that develop a fault after 30 days of purchase, please check out our Warranty Information as the process differs for each device.

For devices that develop a fault within 30 days of purchase, please initially check out our troubleshooting guide. If none of these tips work, please get in touch with us providing a video of the suspected fault to hello@vapeelevate.co.uk.

If we request for you to send the device back, please first remove all plant material

If we find your vaporizer to be faulty, we will send out a replacement, or process a refund and apply it to your original method of payment within 5 working days. If your device is not faulty after testing we will be unable to process your refund and you will need to cover the postage costs for this to be sent back to you. 

 

Right of cancellation


14 days full right of return is given on goods purchased on our Webshop.
The period is counted from the day you receive the order.

You will have to pay return costs yourself.

Cancellation must be reported to us within 14 days of purchase and from the cancellation you must return within 14 days after the shipment.

The notification must be given per. email at hello@vapeelevate.co.uk In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal.