(please view our latest delivery updates here)
Standard, First Class and EU Shipping
We offer same day shipping for all orders before 1pm on Monday - Friday, and 10.30am on Saturdays. We do not ship or deliver on Sundays.
DPD Next Day
We offer same day shipping for all orders made before 1pm on Monday-Friday. The DPD Next Day service is valid for working days only, so orders will not be dispatched or delivered on Saturdays and Sundays. (If you place an order on a Friday before 1pm, this will be delivered on the following Monday).
Our orders are fulfilled by Pressplay Limited. Below are our delivery times and charges. Please note that this is the time it takes to reach you from when your order is dispatched.
|Postage method||Delivery time||Cost|
|Standard Shipping||3 - 5 working days||
£0.99 for orders up to £25.00
FREE for orders over £25.00
|First Class Shipping||1-2 working days||
|DPD Next Day||Next working day (Mon - Fri only)||
|EU Shipping||5 working days||£14.00|
If your order does not arrive due to an incorrect address being entered at checkout, we will apply a £5.00 administrative charge to resend your order to the correct address.
Returns and refunds
We’re really quick with preparing your order as soon as it’s placed. Therefore if you’d like to cancel your order, please get in touch with us at email@example.com within 15 minutes of placing your order in order for us to catch this in time. We’re unable to accept any cancellation requests after 15 minutes, and will request for you to ship the item back to us once it arrives if it is still unwanted.
Changes to your order
If you’d like to make a change to your order, we’ll first need to cancel your initial order (the above 15 minute cancellation window still applies), and will request for you to make a new order.
We offer a refund or exchange on unopened vaporizers that are returned within 30 days of delivery date. We cannot offer a refund or exchange if the device has been opened and is fully functioning. If your vaporizer is faulty, we can offer you a replacement device or refund (see Faulty Items below). This does not affect your statutory rights.
We do not offer refunds on accessories (unless faulty) or gift cards.
If you would like a refund, please first contact us at firstname.lastname@example.org in order for us to confirm your eligibility. We will provide the relevant returns details via email.
You will be responsible for paying your own shipping costs. We recommend that you use a tracked shipping service, as this is the only way to guarantee that we will receive the item.
As soon as we have received your return, we will notify you via email. Once this has been checked and confirmed to be unopened (any plastic/ security seals still intact) and unused, your refund will be processed within 3-5 working days.
If we find your vaporizer to be opened or used, we will be unable to process your refund and you will need to cover the postage costs for this to be sent back to you.
For devices that develop a fault after 30 days of purchase, please check out our Warranty Information as the process differs for each device.
For devices that develop a fault within 30 days of purchase, please initially check out our troubleshooting guide. If none of these tips work, please follow these guidelines to create a video of the suspected fault.
If we request for you to send the device back, please first remove all plant material.
If we find your vaporizer to be faulty, we will send out a replacement, or process a refund and apply it to your original method of payment within 5 working days. If your device is not faulty after testing we will be unable to process your refund and you will need to cover the postage costs for this to be sent back to you.
Right of cancellation
14 days full right of return is given on goods purchased on our online store.
The period is counted from the day you receive the order.
You will have to pay return costs yourself.
Cancellation must be reported to us within 14 days of purchase and from the cancellation you must return within 14 days after the shipment.
The notification must be given via email at email@example.com In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal.