Christmas & New Year Delivery Information

 

Orders placed before 13:00 Monday - Friday will be shipped the same day. Any orders placed after this time will be shipped the next working day (this excludes Sundays and all UK Bank Holidays).

 

Standard and First Class Shipping

First Class Shipping (1-2 working days) and Standard Class Shipping (3-5 working days) options are delivered by Royal Mail, with the vast majority of these orders being delivered on time. However due to the expected postal rush over the Christmas and New Year period, please allow an additional working day for your order to arrive.

 

Next Day Delivery

If you need your item by a guaranteed date, we strongly advise selecting "Next Day Delivery" at checkout. This is the only service that has a guaranteed timeframe for delivery. All orders placed with Next Day Delivery before 1pm (Mon-Fri) are shipped the same day and will arrive the next working day.

 

International orders

If you're ordering from outside of the UK, please allow up to 7 working days for your order to arrive. 

 

If your order is delayed by over 7 working days for any of the above services, please contact us.

 

Shipping & delivery timetable

Thursday 30 December Orders shipped and delivered as normal
New Year's Eve
Friday 31 December
Orders shipped and delivered as normal
New Year's Day
Saturday 1 January 2022
No orders shipped or delivered

 

Sunday 2 January 2022

No orders shipped or delivered

New Years Day Bank Holiday

Monday 3 January 2022

No orders shipped or delivered
Tuesday 4 January 2022 Orders shipped and delivered as normal

 

Customer support

Our friendly Support Team are available to contact here. We endeavour to respond to all messages within half a day, but on some occasions this may take a bit longer. Please bear with us!

Our support hours over the Christmas & New Year holiday are as follows:

23 December: 08:00-16:00

24-28 December: Closed

29-31 December: 08:00-16:00

31 December: 08:00-13:00

1-3 January 2022: Closed

4 January 2022: Back to regular business hours

 

Thank you for shopping with us. Happy New Year! 

The Vape Elevate team 💚