Christmas & New Year Delivery Information

 **Please note, due to the recent Covid-19 developments, we are only able to ship to customers based in the UK from 21 December until further notice*

 

All orders placed before 13:00 Monday - Friday, and 12:00 on Saturday will be shipped the same day. Any orders placed after this time will be shipped the next day (excluding Sundays and Bank Holidays).

 

Standard and First Class Shipping

First Class Shipping and Standard Class Shipping options are delivered by Royal Mail, with the vast majority of these orders being delivered on time. However due to the expected Christmas rush, please allow an additional working day for your order to arrive.

 

DPD Next Day

If you need your item by a guaranteed date, we'd advise selecting "DPD Next Day" at checkout. This is the only service that has a guaranteed timeframe for delivery. All orders placed via DPD Next Day before 1pm (Mon-Fri) are shipped the same day and will arrive the next working day.

 

International deliveries

If you're ordering from outside of the UK, please allow up to 5 working days for your order to arrive. 

 

If your order is delayed by over 7 working days for any of the above services, please contact us.

 

Shipping & delivery timetable

 

Christmas Eve
Thursday 24 December
No orders shipped, delivery as normal
Christmas Day
Friday 25 December
No orders shipped or delivered
Boxing Day
Saturday 26 December
No orders shipped or delivered
Sunday 27 December No orders shipped or delivered
Boxing Day Bank Holiday
Monday 28 December
No orders shipped or delivered
Tuesday 29 December Orders shipped and delivered as normal
Wednesday 30 December Orders shipped and delivered as normal
New Year's Eve
Thursday 31 December
Orders shipped and delivered as normal
New Year's Day
Friday 1 January 2021
No orders shipped or delivered
Saturday 2 January 2021
Bank Holiday in Scotland
Orders shipped (excluding DPD Next Day) and delivered as normal
(except Scotland where there will be
no deliveries)
Sunday 3 January 2021 No orders shipped or delivered
Monday 4 January 2021 Orders shipped and delivered as normal

 

Customer support

Our friendly Support Team are still working remotely and still available to contact here. We endeavour to respond to all messages within half a day, but on some occasions this may take a bit longer. Please bear with us!

Our support hours over the Christmas & New Year holiday are as follows:

23 December: 08:00-16:00

Christmas Eve: 08:00-12:00

Christmas Day: Closed

Boxing Day: 10:00-13:00

27 December: 08:00-12:00

28 December (Boxing Day Bank Holiday): Closed

29-31 December: 08:00-16:00

31 December: 08:00-13:00

1 January 2021: Closed

2 January 2021: Back to regular business hours

 

Thank you for shopping with us. Merry Christmas! 💚

The Vape Elevate team x