Christmas delivery update
Christmas & New Year Delivery Information
**Please note, due to the recent Covid-19 developments, we are only able to ship to customers based in the UK from 21 December until further notice*
All orders placed before 13:00 Monday - Friday, and 12:00 on Saturday will be shipped the same day. Any orders placed after this time will be shipped the next day (excluding Sundays and Bank Holidays).
Standard and First Class Shipping
First Class Shipping and Standard Class Shipping options are delivered by Royal Mail, with the vast majority of these orders being delivered on time. However due to the expected Christmas rush, please allow an additional working day for your order to arrive.
DPD Next Day
If you need your item by a guaranteed date, we'd advise selecting "DPD Next Day" at checkout. This is the only service that has a guaranteed timeframe for delivery. All orders placed via DPD Next Day before 1pm (Mon-Fri) are shipped the same day and will arrive the next working day.
International deliveries
If you're ordering from outside of the UK, please allow up to 5 working days for your order to arrive.
If your order is delayed by over 7 working days for any of the above services, please contact us.
Shipping & delivery timetable
|
Christmas Eve Thursday 24 December |
No orders shipped, delivery as normal |
|
Christmas Day Friday 25 December |
No orders shipped or delivered |
|
Boxing Day Saturday 26 December |
No orders shipped or delivered |
| Sunday 27 December | No orders shipped or delivered |
|
Boxing Day Bank Holiday Monday 28 December |
No orders shipped or delivered |
| Tuesday 29 December | Orders shipped and delivered as normal |
| Wednesday 30 December | Orders shipped and delivered as normal |
|
New Year's Eve Thursday 31 December |
Orders shipped and delivered as normal |
|
New Year's Day Friday 1 January 2021 |
No orders shipped or delivered |
| Saturday 2 January 2021 Bank Holiday in Scotland |
Orders shipped (excluding DPD Next Day) and delivered as normal (except Scotland where there will be no deliveries) |
| Sunday 3 January 2021 | No orders shipped or delivered |
| Monday 4 January 2021 | Orders shipped and delivered as normal |
Customer support
Our friendly Support Team are still working remotely and still available to contact here. We endeavour to respond to all messages within half a day, but on some occasions this may take a bit longer. Please bear with us!
Our support hours over the Christmas & New Year holiday are as follows:
23 December: 08:00-16:00
Christmas Eve: 08:00-12:00
Christmas Day: Closed
Boxing Day: 10:00-13:00
27 December: 08:00-12:00
28 December (Boxing Day Bank Holiday): Closed
29-31 December: 08:00-16:00
31 December: 08:00-13:00
1 January 2021: Closed
2 January 2021: Back to regular business hours